Ordering is quite simple. Once we've worked with you to refine the product or products you need, the size of the butcher blocks or how much flooring you need, as well as any accessories to match, we'll put together an order confirmation for you to approve. Upon receipt of a 50% deposit, we will either begin pulling your order from our inventory or place it into our production schedule.
Once your deposit has been processed we'll send you an order confirmation to match your quote, assuring you that all of the details have been recognized and establish a ship date based on material supply and the current manufacturing schedule. Production shop drawings will be sent for your signature for custom projects or details. Your final amount due is required before shipping, or you can pay the freight company upon delivery, though there is a small fee assessed for COD service.
Packaging & Delivery
Shipping is typically with one of the many national freight partners we work with. When your order is complete, we take care to package very carefully to ensure it gets to you just as it leaves our facilities. We'll send you the tracking number as well as the contact information for the local terminal that will be handling your on-site delivery for cleaner communication and coordination.
Our freight carrier partners do a great job of arranging a delivery time that works with your schedule, however they are not insured to carry product into your home. You will need to arrange to unload the flooring or butcher block from the truck and into the home. Our flooring is packaged in easy to carry bundles, an able bodied person should be able to unload 300 square feet in an hour.