Clear Communication

One of the most important things for us when working with designers and specifiers is good, clear communication.

From the moment you contact us-  your project is assigned to one of our design staff who will spend the time to listen to your design vision and intent and back that up with our production reality.  Through samples, quotes, orders, delivery, billing and follow up-  that same design liaison will be your contact for any questions, ideas and changes that pop up.  We take the time to thoroughly review your notes and drawings,  we catch any discrepancies and create our own production drawings (to be reviewed by the client) whenever needed.  Building consistent and regular flows of information during complex, custom projects means that design goals are met in a timely fashion and budgets are maintained.

Integrity

We stand behind our products.  Period.  We put a lot of time and energy into making sure we have the highest quality lumber and the tightest manufacturing processes possible.  Fit and finish, checked and double checked.  And if we get it wrong -  we will repair or replace- quickly.

Reliability

Job site and production schedules flux and flow and we do our best to keep you apprised of any changes.  We understand the variables of big projects and work with you to adjust specs and delivery to suit your project.  If you are truly in a rush, let us know- we will do our best to re-arrange projects and work shifts to meet your project's needs.

Innovation

Yes we make and sell beautiful things out of wood,  but our real job is to help our clients solve problems.  Being creative and inventive is what makes this work so much fun.  Creating original work, making custom pieces, figuring out how to make your vision come alive is what we live for.